All surgeries and are by appointment. Appointments with the doctor are booked at ten minute intervals. If you phone for an appointment, we may ask for some additional information to ensure you are directed to the best appointment for you. Please note that appointments are for one person only. We cannot safely manage multiple problems in ten minutes. If you feel you require a longer appointment please let us know.
If you need to be seen urgently or require a visit, please call early. The ‘phone lines tend to be busy at the start of each day, so if the matter is routine, please leave your call until later in the day when you are more likely to get through without problems. Our staff are specially trained to fit you in with the most appropriate consulter, be it a doctor, nurse, pharmacist or other healthcare professional. Please help us by being prepared to answer a few general and non-intrusive questions regarding why you need to be seen. If you would rather not say why you are making an appointment, we will respect this.
Due to the huge increased demand we have seen in recent years and with no extra GPs, we are afraid that patients can wait up to seven days for a routine appointment. Conversely, if a patient needs an urgent same day appointment we guarantee that the patient will be seen the same day. This service is triaged by a GP or nurse practitioner who will use their clinical experience to decide if a problem can wait or be dealt with on the phone. This ensures that patients get an appointment to suit their medical need.
Anyone registered with us may attend either the main surgery or the branch surgery. Most of the doctors and all of the nurses work at both sites.
The Practice Nurses are available during normal surgery hours. They operate an appointment system. Among the services they provide are well-person, asthma, diabetes, blood pressure, epilepsy, heart disease, mental health, stroke, thyroid, cancer and lung disease clinics. They also provide family planning services, travel immunisations and treatment of minor injuries.
Primary Care Pharmacist
We can offer appointments with Amy MacPhee, Primary Care Pharmacist on Mondays for all medication queries and reviews. She is based in the Uist and Barra Hospital, and has half-hour appointments.
Clinical Support Worker
The Clinical Support Worker is also available during normal surgery hours to provide services such as blood pressure checks, blood tests, dressings, stitch removal, ear syringing.
The surgery can offer appointments with Specialist Nurse George Pazio for patients who have been identified as having memory problems. Patients attending this service need to be screened by a GP first, to assess any problems and to arrange blood tests for conditions that might cause memory problems.
If you wish to speak to a Doctor or Nurse on the telephone please call (01870) 602215. If they are not available to take your call immediately they will phone you back as soon as possible.
Appointments with the GP are generally for ten minutes. If you are booking an appointment for one the following services you may require a longer slot, or an appointment with a particular clinician. Please inform reception staff when booking the appointment:
- Medication review
- Asthma review
- Blood tests & dressings
- BP checks
- Cervical screening
- Contraception services
- Diabetes review
- Difficult venepuncture
- Ear syringing
- Elderly Care Assessment
- Maternity services
- Minor surgery
- New registration medicals
- Postnatal check
- Removal of sutures
- Skin conditions
- Travel advice
A member of staff will be available to chaperone the doctor during certain types of examinations. If you would like a chaperone present please ask.
We have prepared a guidance sheet to help you get the best out of your hospital appointments.
Hospital Outpatients guidance sheet
Escort Authorisation – Hospital Appointments
An escort will only be authorised for hospital appointments according to the Western Isles Health Board’s Patient Travel Policy. All escort authorisations are decided by the doctor, who has to abide by the rules of the travel policy.
Further information on patient travel is available at www.patienttravelwi.scot.nhs.uk and http://www.patienttravelwi.scot.nhs.uk/wp-content/uploads/2014/12/Patient-Travel-Scheme-travelling-to-a-hospital-appointment.pdf
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.